Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt. Returned item(s) will be refunded. Please note that shipping charges are non-refundable.

The returns policy may vary during promotional periods; please check the specific terms and conditions of the promotion before placing your order.

For the return or exchange of Calmviora products purchased from any other authorized retailer, please contact that retailer directly.

How to Initiate a Return

To initiate a return, please contact us at support@calmviora.com. Please include your Order Number and the specific item(s) you wish to return. Upon receipt of your email, our team will provide you with the next steps for your return.

Return Warehouse Address

Please ship returned item(s) to:

Room 414, No. 23 Shanzixia Road, Dakang Community, Yuanshan Subdistrict, Longgang District, Shenzhen

Phone: +86 136 8979 6352

Email: support@calmviora.com

Damaged Items

If your items arrive damaged, please send a photo of the damaged item along with your order number to support@calmviora.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your full order, please contact us at support@calmviora.com with the subject line: MISSING ITEM along with your order number.